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Frequently Asked Questions

How Do I Get Started?

The best way to get started with inquiring about our services is to get in contact with us. We offer free initial consultation and cost estimation. Please visit our contact page or contact us by phone at 1-800-620-1550 during our normal business hours.

Do You Provide An Initial Free Consultation?

Yes, 3rd Planet provides Free initial correspondence by phone,  GoToMeeting or email. In some instances this can be an in depth discussion encompassing multiple types of services we provide. There is no cost or obligation for the initial consultation or to provide a statement of work.

How Do You Define The Scope Of Work?

In order for 3rd Planet to determine the best plan for servicing your needs, we must have a general understanding of your company’s project goals and desired end results. 3rd Planet provides a variety of service options and solutions for businesses of any size. Whether you are a large corporation or a start up company we have the skills and knowledge to easily determine the best resolution.

Understanding Project Goals

Once we understand your company’s goals, we start to formulate a plan to address your service needs. Understanding these goals is crucial to the developer/customer relations. We believe it is important to be able to communicate effectively with our clients from start to finish in order to to meet or exceed expectations.

Working Within Your Project Budget

When considering starting a new project, a budget is a necessity. At 3rd Planet we offer competitive rates for all services we provide. Whether your project is simple or more complex we are able to offer solutions for an affordable price that sits within your budget.

Incorporating Required Resources

As we are developing business relations and building your quote it is important for us to determine which resources must be made available for your project. Whether you are a small business that needs a page built for marketing, a store owner requiring E-Commerce or a realtor/broker that needs a website built using integrated multiple listing services these situations will require different resources to be applied to your project. Also, in many instances for media production and web development it is important to gather all your resources for the project together from the beginning in order to outline and administer a seamless process flow. Having great organization of assets currently held and outlining resources that are needed can drastically help speed up the process of completing your project on time and within budget.

Establishing A Project Timeline

Once the details of your web project have been established, we feel that it is important to discuss with our customers a desired timeline structured around your company’s needs. We make our best effort to accommodate expectations and establish milestones for each project. By establishing timetables that allows us to ensure that from the beginning we are managing our projects efficiently and proactively.

Providing A Project Estimate

The final stage of the consultation process is providing project estimates for costs and payment breakdown for services rendered. At 3rd Planet Studios we require a 50% deposit in order for us to begin directing company resources to start working on your project. This price quote will include all time spent developing, any additional 3rd party software, any purchase of royalty free images or stock video/photography/typography or software plugins that must be purchased and required for completion. In addition to the deposit all contracts must be signed and received. Once we have received all signed paperwork and the deposit arrangements for a start date would then be established.

What Types Of Services Do You Offer?

3rd Planet offers a wide array of professional services relating to Web Development, Web Design, Hosting and internet marketing as well as Media Production services such as Videography, Audio & Video Editing, Animation and Photography. For a complete list of our services please refer to our services tab on the main menu of our website or contact us for inquiries.

Business Branding & Identity Development

A professionally designed company logo that is easily identifiable is a must have for any business, whether you are a start up or are looking for a new logo for your established company. At 3rd Planet we design independent resolution vector graphics that can can be used in any media format. We have a proven effective strategy to create unique and visually impressive logos. First we have an initial consultation process where we identify brands that our client likes and ones that are similar in our clients respective industry. Using these designs we create several creative concepts until a final concept is decided by our clients.

Website And Collateral Design Aesthetics

A great resource for our designers is royalty free vector art. There are several sources we use to purchase great quality stock royalty free vector art images. These images are excellent resources to easily create graphics and also for logos. Using these images can help save time in development and also can be great references to create completely new collateral which can be used for your site and print materials.

Color Pallet Selections And Variations

When creating the initial design for your logo, our designers will require input from our clients to select appropriate colors from color palettes of their choice. Using these colors and elements we will create several variations for you to choose from in order to establish a unified brand.

Typography

An important part of your company’s marketing is the type of typography used to display text on your web site, graphics and printed materials. Our designers work directly with our customers to select typography that has continuity for their types of businesses. There are thousands of different variations which can be chosen and that are compatible with all contemporary web browsers. It is important to decide if your company wants to use a simple and easy to read text or a more artistic style for a more creative flow to the typography. Another important element of typography is selecting the appropriate color palettes that work well with your company’s logo and design elements. Having great typography can make a huge impact on your existing site or a fresh design.

Designing A Website From Scratch

If you are an established business or a start up company looking for a fully customizable and easily modified web page, there are many things which must be considered. Having a solid plan or rough outline of what your looking for a developer to create is key to achieving the best results. Defining your needs from the beginning is critical. Our developers will determine the best applicable solutions to design a web site that can stand the test of time. Our approach to our designs are to create custom websites which can easily be modified in the event of future redesigns.

Redeveloping A Static Site To A More Manageable WordPress Environment

If your company is looking to redevelop your existing site into a WordPress environment, this process is what our developers do best. The most practical way to accomplish this is for our system engineers to evaluate your existing system configuration to determine the best practices to accomplish a migration plan. Upon evaluation of existing content we would then setup a completely new hosting environment which would be tested extensively on a development sub domain before migrating the code to a production site. This ensures a loss-less transition. Your current web site would continue as is until your new website is ready to go live and has been approved to be posted.

Redesigning WordPress Website To Be Responsive For Mobile Devices

In modern times people are now more than ever using mobile devices and tablets to browse the internet. As of 2012 as many as five times more people are using mobile devices to browse the internet as compared to previous years. With this in mind it is becoming increasingly critical to have a web site that is properly configured to accommodate full functionality on these devices. This type of design is considered responsive web design.

At 3rd Planet we stress the importance of keeping up with the times. Every new website build we create from scratch is currently constructed to be fully responsive across the board for all web browsing devices while preserving full accessibility for desktop and laptop users. Today it is no longer necessary to build separate mobile sites to accommodate different devices. This means that potential site visitors will no longer need to magnify their screen to be able to easily read text, no more form data that is unable to call to action or processes that are unable to complete and no more annoying mistaken clicks taking customers away from where they want to be on a page.

For your business the value of building or redesigning your existing site to be responsive is: no more time consuming app development to accommodate new devices, no secondary website to maintain and build content for, no worries that your content won’t display well on the latest popular gadget and no need to rely on expensive, poorly designed and volatile software plugins that may create conflicts or slow down your web page. It pays to be responsive and is even more important to keep up with the times.

Extending Functionality To Your WordPress Website

Already have a website created in a WordPress environment? Are you looking to add a new function to your web page? 3rd Planet Studios is your one stop custom shop for application development and creating custom interfaces for your company to upload new content without requiring any knowledge of coding. This is a specialty of 3rd Planet Studios. If you have an idea for a new function you would like to add to your site and your a new or existing customer, contact us today for a free consultation.

What Is An Advanced Content Management System (CMS)?

A Content Management System or (CMS) is a valuable tool to publish, modify, or delete wep pages. At 3rd Planet Studios we use the world renown industry standard CMS system known as WordPress. There are many advantages of using WordPress CMS. For our team at 3rd Planet Studios WordPress is our CMS of choice. Our developers are very experienced with development in WordPress and are able to create custom applications for both front end and back ends of web pages.

Secure Ecommerce Solutions

A secure payment processing system is an indispensable element to a successful E-Commerce based business. Accepting credit and debit cards is the most popular form of payment for online retailers. This is a simple process for users and would encourage customers to do business with your company. There are other options for payments such as Paypal which can also be incorporated into your payment processing system. When processing forms of payment security is the most important factor. You would never want financial information to become compromised or you risk severe repercussions for your business and for your customers. At 3rd Planet Studios we create Custom E-Commerce Solutions that go above and beyond for your business to safely handle all transactions, thus ensuring a reliable system for your customers.

Sensitive information has to be protected through at least three transactions:

  • Credit card details supplied by the customer, either to the merchant or payment gateway. Handled by the server’s SSL and the merchant/server’s digital certificates.
  • Credit card details passed to the bank for processing. Handled by the complex security measures of the payment gateway.
  • Order and customer details supplied to the merchant, either directly or from the payment gateway/credit card processing company. Handled by SSL, server security, digital certificates (and payment gateway sometimes).

IDX Feeds For Multiple Listing Services (MLS)

As a Real Estate Agent, Broker, or Firm, the internet has become a vital component of business. Being able to display MLS feeds (Multiple Listing Services) on your company’s web site is important to allow users to search properties right from your website. This is a must have today to keep users engaged in your site which will ultimately generate leads for your real estate business. There are many advanced settings which you can enable for users on your site.

Advanced Form Development

In addition to basic form development we at 3rd Planet can create more advanced forms. In many instances your business may require specific field entries and responses. We are able to completely customize our forms to meet any of your requirements. Contact us today for a free consultation for advanced form development.

Custom Application Development & Plugins

Custom application development in WordPress is a great way to build web applications. We specialize in creating WordPress applications for both front end and the back end of websites. In addition we are also able to expand upon plugins to add new functionality to them. If you have an idea that could enhance your existing worpress website or application, the chances are that 3rd Planet Studios will be able to develop your ideas into reality. For project consulting and estimations please contact us.

Transitioning Your Website To A New Host Provider

If you are considering a new hosting provider for your existing website, this is a service we can provide at 3rd Planet. In addition to designing new or existing web pages we can also provide new hosting packages. We offer several different managed hosting packages. Our process is simple. We prefer to make a seamless transition for our hosting clients. The best way to achieve this is to continue your existing hosting package until your new hosting environment is setup correctly. Often times hosting providers may terminate your site if they become aware of this too soon. It is always good to setup a new host and have 2 hosts (old and new). We would then backup your entire site and databases before we begin the migration to ensure no loss of data. Once you have the new host (and Backed up) it is an easy process for us at 3rd Planet to migrate to the new host. Once we upload a copy of your old site to the new site we would then setup your domain names new DNS settings through the provider which you purchased your domain name from. Once this process has been completed it will take up to  48 hours to complete.

Managed Web Hosting Services And WordPress Software

At 3rd Planet we offer hosting through our dedicated virtual servers. There are several hosting plans available. Our servers are reliable, fast, secure and offer many additional features.In addition to the basic plan we also offer backup and WordPress update services, malware scanning, data restoration and website monitoring services at an additional rate. *Cloud Flare services are available to through additional DNS management services.

Backup & Recovery Services

Our backup and recovery services offer up to 30 consecutive rotating daily backups on our remote server repository and 7 consecutive rotating daily backups on local server repository. By having this functionality it is easy for us to be able to restore a web page from a backup. There are many instances when it may be necessary to restore a site from a backup. Sometimes software and plugin updates can create conflicts. Other times websites can become infected with malware or are subject to brute force hackers. Having the peace of mind that your business would be protected from loss of data through a reliable and secure backup system is a necessity in today’s day in age.

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Our Commitment To You

3rd Planet is committed to produce professionally developed and uniquely crafted web sites, web applications, creative designs, and media solutions that are clearly communicated and at an affordable price, on-time or ahead of schedule, while providing some of the best customer service in the industry.

PROFESSIONAL SERVICES AT AN AFFORDABLE PRICE

Attention to Every Detail Without Additional Cost

ON-TIME OR AHEAD OF SCHEDULE

Project Milestones & Timelines for Every Deliverable

BEST CUSTOMER SERVICE IN THE INDUSTRY

100% Customer Satisfaction Is Our #1 Goal Every Time

What Our Clients Are Saying

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